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FAQ

Home || FAQ

Frequently Asked Questions

Clear answers about our services, process, and expectations

What services does Reef Technologies provide? +

Reef Technologies is a full-service digital marketing company offering website development, SEO, social media marketing, Google Ads management, graphic design, content writing, domain registration, and hosting services.

Do you work with startups and small businesses? +

Yes. We work with startups, local businesses, and growing brands. Our strategies are designed according to your business stage, goals, and budget—not generic packages.

Do you guarantee results like rankings or sales? +

No honest agency can guarantee rankings or sales. What we guarantee is ethical practices, clear strategy, continuous optimization, and transparent reporting.

How long does it take to see results? +

Website projects usually take 7–30 days depending on scope. Digital marketing services like SEO and paid ads typically show measurable improvement within 2–3 months.

Do you work with international clients? +

Yes. We work with both Indian and international clients, providing clear communication, structured processes, and regular updates regardless of location.

How transparent is your pricing? +

Completely transparent. Pricing is based on service scope and requirements. There are no hidden charges, surprise costs, or confusing terms.

What kind of support do you provide after project delivery? +

We provide ongoing support based on the service selected—whether it’s website maintenance, marketing optimization, or technical assistance. Communication doesn’t stop after delivery.

Privacy Policy

At Reef Technologies, we take your privacy seriously. This policy outlines how we handle your personal data when you use our website and services.

1. Information Collection

  • Personal Data: Name, Email, Phone Number, and Address provided during inquiries or payments.
  • Business Information: Company name, GST numbers, and project requirements.
  • Usage Data: How you interact with our site (via cookies and log files).

2. How We Use Your Data

  • Executing and delivering your web development and marketing projects.
  • Processing secure payments through Razorpay integration.
  • Sending project updates, invoices, and support communications.

3. Data Security & Protection

Your data is protected by industry-standard encryption. We use SSL for all data transmissions. We do not store credit card or bank details on our servers; these are handled exclusively by secure payment gateways like Razorpay.

4. Third-Party Services

We do not sell your data. We only share information with trusted third parties necessary for service delivery, such as payment processors (Razorpay) and domain/hosting providers.

Terms & Conditions

1. Acceptance of Terms

By accessing our website and utilizing our services, you agree to be bound by these Terms and Conditions. Reef Technologies provides digital marketing, web development, and branding services subject to the following agreement.

2. Service Provision

We offer digital services including SEO, SMO, PPC, Web Design, and Content Writing. The specific scope, timelines, and deliverables for each project will be outlined in your individual service agreement or invoice.

3. Payments & Billing

  • Secure Transactions: All online payments are processed securely via Razorpay.
  • Taxation: Prices are subject to 18% GST as per Indian government regulations.
  • Advance Payment: Projects typically require a partial advance payment before work commences.

4. Intellectual Property

Upon full payment, ownership of final design and code deliverables is transferred to the client. Reef Technologies retains the right to display the work in our portfolio unless an NDA is signed.

5. Limitation of Liability

Reef Technologies is not liable for indirect or consequential damages, loss of profits, or data loss. Our total liability is limited to the amount paid for the specific service.

Refund Policy

1. Overview

Reef Technologies strives to provide high-quality digital services. Due to the nature of our business (service-based and digital products), refund requests are handled according to the following policy.

2. Eligibility for Refund

  • Duplicate or accidental overpayments.
  • Technical failure to deliver the service within the specified timeframe.
  • Project cancellation before work has commenced (subject to a minimum 15% processing fee).

3. Non-Refundable Items

  • Domain registration and hosting setup fees.
  • Third-party platform costs (API fees, Ad spend).
  • Partially completed projects where deliverables have already been submitted.
  • GSTR taxes and payment gateway processing fees.

4. Processing Time

Once a refund is approved, it will be processed through Razorpay and will typically reflect in your account within 7-14 business days.